SHIPPING & TRACKING
All questions regarding shipments and track & trace.
How long does it take to receive the orders?
Orders are processed in 1–2 business days and delivered in 3–5 business days, giving a total receiving time of approximately 4–7 business days from the date of purchase.
Once your order has shipped, you'll receive a tracking link to follow your package.
For more details, see our Shipping Policy.
What are the shipping costs?
We offer free shipping on all Australian orders - no minimum purchase required.
Where do you ship to?
We ship exclusively within Australia.
Whether you live in a big city or a regional area, we make sure your order gets to you safely and quickly.
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery.
You can also check your order on our tracking page.
RETURNS & EXCHANGES
Learn more about our exchange and return policy, as well as the product warranty.
What are the return rules?
You can return a product for any reason within 30-days guaranteed. No questions asked.
We do not charge a return or handling fee
For full details, check our Refund Policy.
How long will it take to get my orders?
By simply sending us an e-mail on support@avanti-mode.com or through the contact form.
Our support team will then guide you through the return process.
Please do not send any returns here without contacting us first, since we need to create an internal ticket in order to refund the order.
When will I get my money back
Once we received your return, we will send you money back the day the return package arrives.
It may take up to 3-15 business days for the bank to process this.
When will I receive my cashback
In some cases we offer cashbacks, to prevent any hassles with returning the products and to compensate for any dissatisfaction.
When the cashback is approved it will be reflected on your bank account within 3-15 business days, you will get an e-mail about this.
PRODUCT & STORE INFORMATION
Here you will find all the related questions for products.
What size should I get?
All our clothes are based on standard sizing and most of the products come with a tailor made size chart.We strongly recommend getting 1 size bigger to ensure a better fit, as our clothes are tailor adjusted to the body, taking one size up will ensure you will fit in.
Our Shoes & Loafers are true to size, keep in mind that loafers don't have laces,they will have to fit tight. If you are unsure about your size, take one size up for loafers to make sure they will no fit too thight.We recommend going up 0.5 size if you normally have half sizes for a better fit.
To find your perfect size, please check the foot length in CM / INCHES provided. These are 100% accurate with the shoe.
Can I place a wholesale order?
You can contact us through support@avanti-mode.com or our contact page!
We will be happy to assist you.
Where are the products made?
We have a broad selection of products and to make sure we can offer you fair pricing and remain our Dress With Class - For Less slogan, we source our fabrics and materials on a global scale as each fabric might be cheaper in a different market.
How can I pay?
We currently offer the following trusted payment methods:
All creditcard types
- Visa
- Mastercard
- Maestro
- American Express
- Apple Pay
- Google Pay
- Shop Pay
We have taken extra measurements to make sure each checkout is done encrypted & safe.
Still need support?
CONTACT US
Did not find your question or need personal assistance?
Send us an e-mail on support@avanti-mode.com or send us a message through our contact page.